Beyond Cool Official Online Store will never ask you to provide passwords, one-time verification codes (OTP), or banking information through unsolicited phone calls, text messages, emails, or messaging apps.
If you receive such a request, please contact us immediately.
Fraud Prevention Notice
The information below is updated regularly to help protect our clients from fraudulent activities. As scam tactics continue to evolve, no security measure can guarantee complete protection. If you have any questions or concerns before placing an order, please don't hesitate to contact our Customer Care team for assistance.
Dear Valued Customer,
Beyond Cool will never contact you by phone, text message, or email to request your bank account information, credit card details, passwords, or verification codes. We will also never ask you to visit your bank, operate an ATM, or perform online banking transactions on our behalf.
If you receive any suspicious calls, text messages, emails, or social media messages claiming to be from Beyond Cool, please remain cautious and do not follow any instructions or disclose your personal or financial information.
Scammers may impersonate retailers, banks, payment providers, or government agencies by using spoofed phone numbers or fake identities. Be especially cautious of unfamiliar international phone numbers, suspicious links, unexpected text messages, or friend requests from unknown accounts on messaging platforms.
One common scam involves falsely claiming that your order has been duplicated or that your payment was mistakenly set up as an installment plan. Victims are then instructed to operate an ATM or access their online banking account to "correct" the issue. These claims are fraudulent.
If you have any concerns regarding your payment or account, please contact your bank directly or reach out to Beyond Cool using our official contact information listed below. Never share sensitive information or perform banking transactions based solely on unsolicited communications.
To help keep your account secure, we also recommend that you:
- Use a strong password combining uppercase and lowercase letters, numbers, and symbols.
- Update your password regularly.
- Never enter your account credentials on public or shared computers.
- Never share one-time verification codes (OTP) or passwords with anyone.
Thank you for helping us maintain a safe and secure shopping experience.
Official Contact Information
Customer Care
Tel: +886-2-2752-8722
Email
bc-contact@beyondcool.com.tw
If you are located in Taiwan and believe you may have been targeted by fraud, you may also contact the National Police Agency Anti-Fraud Hotline (165) or visit the 165 Anti-Fraud Portal for additional assistance.
